Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Infble (OPC) Private Limited (hereinafter referred to as "Infble," "we," "us," or "our"), a company incorporated under the laws of India, having its registered office at ANO 24, PURVA NANKARI, IIT KANPUR, Kalyanpur, Kanpur Nagar- 208016, Uttar Pradesh, India (CIN: U62099UP2026OPC250506).

By accessing or using the Infble website at infble.com ("Website"), submitting an enquiry, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of the Website and do not engage our services.

2. Description of Services

Infble is an IT consulting and software development firm providing the following categories of services:

1. Custom Software & Application Development (Work-for-Hire): Design, development, and deployment of bespoke web applications, mobile applications, SaaS platforms, and enterprise software systems, delivered on a project/milestone basis.
2. AI & Machine Learning Solutions: Development and integration of Generative AI agents, RAG chatbot systems, Model Context Protocol (MCP) implementations, and custom ML pipelines.
3. SaaS Product Building & Hosting: Architecture, development, and hosting of multi-tenant SaaS applications, including Infble's own proprietary SaaS/hosting products.
4. IT Staffing, Outsourcing & Team Augmentation: Sourcing, screening, and placing qualified IT professionals within client teams for defined engagement periods.
5. Tech Consulting & Advisory: Fractional CTO services, technology architecture audits, database migration planning, and systems infrastructure advisory.
6. API Integrations & Automation: Development of custom API integrations, workflow automation pipelines, and webhook-based system connectivity.

The specific scope, deliverables, timelines, and commercial terms for any individual engagement are defined in the signed MSA, SOW, or service agreement for that engagement — not in these general Terms.

3. Eligibility & Acceptable Use

3.1 Eligibility

The Website and our services are intended for use by businesses, professionals, and individuals who are at least 18 years of age and have the legal capacity to enter into binding agreements. By using the Website, you represent and warrant that you meet these eligibility requirements.

3.2 Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable local, national, or international law.
• Attempt to gain unauthorised access to the Website, its servers, or any connected systems.
• Introduce viruses, malware, or any harmful code to the Website.
• Scrape, crawl, or use automated tools to extract content from the Website without prior written permission.
• Reproduce, distribute, or create derivative works from the Website's content without authorisation.
• Misrepresent your identity or affiliation when submitting enquiries or engaging our services.

4. Intellectual Property

Intellectual property rights in connection with Infble's business are governed by four distinct categories:

4.1 Website Content & Branding

All content on the Infble Website — including but not limited to text, graphics, logos, brand marks, page layouts, visual design, and the underlying code of the Website itself — is the exclusive property of Infble (OPC) Private Limited or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from this content without our prior written consent.

4.2 Custom Deliverables (Work-for-Hire)

For custom software, applications, and other deliverables built specifically for a client under a work-for-hire engagement:

• Default position: Unless otherwise specified in the signed MSA/SOW, all intellectual property rights in custom deliverables shall be assigned to the Client upon receipt of full and final payment for the relevant project milestone or engagement.
• This default is overridable: The signed MSA/SOW for a specific engagement may establish different IP ownership, licensing, or assignment terms. Those terms prevail over this default clause.
• Assignment applies only to the bespoke components created specifically for the Client and does not extend to Infble's Pre-Existing IP (see Section 4.3 below).

4.3 Pre-Existing Tools, Frameworks & SaaS Products

Infble retains all intellectual property rights in its pre-existing tools, internal frameworks, libraries, methodologies, reusable components, and proprietary SaaS products — even when such tools are used in the course of delivering a client project. Where pre-existing IP is embedded in a client deliverable, the Client receives a non-exclusive, perpetual, royalty-free licence to use that component as part of the delivered product, unless the MSA/SOW specifies otherwise.

4.4 Staffing & Outsourcing Engagements

For IT staffing, outsourcing, and team augmentation engagements, intellectual property in work product created by placed or outsourced personnel is governed by the specific staffing or outsourcing agreement signed for that engagement. The default work-for-hire terms in Section 4.2 do not automatically apply to staffing arrangements. The staffing agreement will specify whether IP vests in the Client, Infble, or the placed individual, and under what conditions.

5. Confidentiality

Both parties acknowledge that in the course of discussions, proposals, and service delivery, they may exchange information that is proprietary, sensitive, or confidential ("Confidential Information"). Each party agrees to:

• Treat Confidential Information with the same degree of care it applies to its own confidential information, and in no event less than reasonable care.
• Not disclose Confidential Information to third parties without the disclosing party's prior written consent, except to employees, contractors, or advisors who have a need to know and are bound by equivalent confidentiality obligations.
• Use Confidential Information solely for the purpose for which it was disclosed.

Project-specific confidentiality terms, non-disclosure obligations, and NDA provisions are governed by the separately signed agreement (MSA, NDA, or SOW) for that engagement and take precedence over this general clause.

6. Client Responsibilities

To enable timely and effective service delivery, the Client agrees to:

1. Accurate requirements: Provide clear, complete, and accurate descriptions of project requirements, business logic, and expected outcomes.
2. Timely feedback & approvals: Review and respond to milestone deliverables, staging previews, and approval requests within the timeframes agreed in the SOW. Delays in Client feedback may result in corresponding delays to the project timeline.
3. Necessary access: Provide timely access to systems, environments, credentials, APIs, data, and third-party services required for Infble to perform the contracted work.
4. Designated point of contact: Appoint a primary contact person authorised to make decisions, provide approvals, and communicate on the Client's behalf for the engagement.
5. Legal compliance: Ensure that the use of any deliverables or services provided by Infble complies with applicable laws in the Client's jurisdiction, including data protection, licensing, and industry-specific regulations.

7. Payment Terms

7.1 Offline / Invoiced Engagements

The following terms apply to engagements billed through offline invoicing (projects, consulting retainers, staffing contracts):

1. Invoicing cycle: For milestone-based projects, invoices are raised upon completion and Client acceptance of each milestone as defined in the SOW. For staffing, outsourcing, and time-and-materials engagements, invoices are raised monthly based on timesheets or agreed billing cycles.
2. Payment due period: All invoices are payable within the period specified in the SOW (typically Net 15 or Net 30 from the invoice date), unless a different term is agreed in writing.
3. Late payment interest: Overdue payments may attract simple interest at the rate of 1.5% per month (or the maximum permitted by law, whichever is lower), calculated from the due date until the date of actual payment.
4. GST (Indian clients): All quoted fees are exclusive of Goods and Services Tax (GST). GST at the applicable rate will be charged separately on each invoice in accordance with Indian tax law.
5. TDS (Indian clients): Where the Client is required to deduct Tax Deducted at Source (TDS) under the Income Tax Act, 1961, the Client shall: (a) deduct TDS at the applicable rate, (b) issue TDS certificates (Form 16A) within the prescribed timeline, and (c) remit the deducted amount to the income tax authorities in accordance with the law.
6. International clients — foreign currency: International engagements are billed in the currency specified in the MSA/SOW (typically USD, EUR, or GBP). Payments are to be made via international wire transfer to Infble's designated bank account. All bank transfer charges and currency conversion fees are borne by the Client.

7.2 Online Payments & Subscriptions

The following terms apply to online payments processed for Infble's SaaS products, subscription services, or one-time online purchases (when offered):

1. Payment gateway: Online payments are processed through Razorpay, a third-party payment processor. Infble does not directly collect, store, or have access to your credit/debit card numbers or bank account details. All payment data is handled by the payment gateway in accordance with PCI-DSS standards.
2. Subscription auto-renewal: If you subscribe to a recurring service or SaaS product, your subscription will automatically renew at the end of each billing cycle (monthly or annually, as selected) unless you cancel before the renewal date. We will notify you before each renewal via the email address associated with your account.
3. Failed payments: If a payment attempt fails, we will attempt to process it again and notify you by email. If payment remains unsuccessful after a reasonable number of attempts, your access to the relevant service may be suspended until payment is resolved.
4. Refund & cancellation policy: Refunds for SaaS subscriptions are available if requested within 7 days of the initial purchase or renewal. Cancellation of a subscription will prevent future renewals but does not entitle you to a refund for the current billing period, unless the 7-day refund window applies.
5. Chargebacks: If a chargeback is initiated against a legitimate payment, Infble reserves the right to suspend the associated service and contest the chargeback. Any administrative costs incurred due to fraudulent or unjustified chargebacks may be recovered from the Client.

8. Warranties & Disclaimers

8.1 Website Disclaimer

The Website and its content are provided on an "as is" and "as available" basis. Infble makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or suitability of the Website content for any particular purpose.

8.2 Deliverable Warranties

Warranties for specific project deliverables — including defect rectification periods, performance benchmarks, and acceptance criteria — are defined in the signed SOW or MSA for each engagement. These Terms do not establish any standalone warranty for deliverables.

8.3 General Disclaimer

To the maximum extent permitted by applicable law, Infble disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service availability.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

1. Aggregate cap: Infble's total cumulative liability to you for any and all claims arising out of or relating to these Terms, the Website, or any services rendered under a general (non-MSA) engagement shall not exceed the total fees actually paid by you to Infble in the twelve (12) months immediately preceding the event giving rise to the claim.
2. Exclusion of indirect damages: In no event shall Infble be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunities, or cost of procurement of substitute services — regardless of the cause of action or the theory of liability, and even if Infble has been advised of the possibility of such damages.
3. MSA/SOW prevails: Where a signed MSA or SOW contains its own limitation of liability clause, that clause governs the specific engagement and takes precedence over this section.

10. Indemnification

You agree to indemnify, defend, and hold harmless Infble (OPC) Private Limited, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms.
• Your use of the Website in a manner not authorised by these Terms.
• Any content, data, or materials you provide to Infble that infringe or misappropriate the intellectual property or other rights of any third party.
• Your violation of any applicable law or regulation.

11. Third-Party Links & Services

The Website may contain links to third-party websites, tools, or services that are not owned or controlled by Infble. We provide these links for convenience and informational purposes only. We do not endorse, monitor, or assume responsibility for the content, privacy practices, or availability of any third-party websites or services.

Your interaction with third-party websites and services is governed by the terms and privacy policies of those third parties. Infble shall not be liable for any loss or damage arising from your use of or reliance on third-party content or services.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (or under any engagement governed by a signed MSA/SOW) to the extent such failure or delay is caused by circumstances beyond the party's reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, epidemics, pandemics)
• War, terrorism, civil unrest, or government sanctions
• Strikes, lockouts, or industrial action
• Failure of internet infrastructure, telecommunications, or third-party hosting providers
• Government orders, regulatory changes, or changes in applicable law
• Power outages or utility failures

The affected party shall promptly notify the other party of the force majeure event and use reasonable efforts to mitigate its impact. If the force majeure event continues for more than 60 consecutive days, either party may terminate the affected engagement by providing written notice.

13. Termination

13.1 Website Access

Infble reserves the right to restrict, suspend, or terminate your access to the Website at any time, without prior notice, if we reasonably believe that you have violated these Terms or are using the Website in a manner that could harm Infble, its users, or third parties.

13.2 Service Engagements

Termination of specific project or service engagements is governed by the termination provisions in the signed MSA, SOW, or service agreement for that engagement. The termination of these general Terms does not automatically terminate any ongoing engagement governed by a separately signed agreement.

13.3 Survival

The following sections survive termination of these Terms: Intellectual Property (Section 4), Confidentiality (Section 5), Payment Terms (Section 7) for amounts due, Warranties & Disclaimers (Section 8), Limitation of Liability (Section 9), Indemnification (Section 10), Dispute Resolution (Section 14), and Governing Law (Section 15).

14. Dispute Resolution

The parties agree to resolve disputes arising out of or in connection with these Terms through the following escalation process:

1. Good-faith negotiation: The parties shall first attempt to resolve any dispute through good-faith negotiation within 30 days of written notice of the dispute.
2. Mediation (optional): If negotiation fails, either party may propose mediation before a mutually agreed mediator, with costs shared equally.
3. Arbitration: If the dispute is not resolved through negotiation or mediation within 60 days of the initial dispute notice, it shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted as follows:
   1. The arbitral tribunal shall consist of a sole arbitrator mutually appointed by the parties. If the parties cannot agree on an arbitrator within 15 days, the appointment shall be made in accordance with the Act.
   2. The seat and venue of arbitration shall be Kanpur, India.
   3. The language of arbitration shall be English.
   4. The arbitral award shall be final and binding on both parties and enforceable in any court of competent jurisdiction.

This arbitration clause shall apply to disputes with both Indian and international clients. For international clients, enforcement of the arbitral award shall be governed by the applicable provisions of the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards, to which India is a signatory.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause in Section 14, any legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Kanpur, India.

16. Severability, Entire Agreement & Assignment

16.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

16.2 Entire Agreement

These Terms, together with the Privacy Policy and any signed MSA/SOW/service agreement, constitute the entire agreement between the parties regarding the subject matter hereof. These Terms supersede all prior oral or written communications, proposals, and representations with respect to the Website and general commercial relationship (but not with respect to matters governed by a signed engagement agreement).

16.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Infble may assign its rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets, provided the successor assumes Infble's obligations under these Terms.

17. Changes to These Terms

Infble reserves the right to modify these Terms at any time. When we make material changes:

• The updated Terms will be published on this page with a revised "Last Updated" date.
• For material changes, we will make reasonable efforts to provide notice (e.g., a prominent notice on the Website).
• Your continued use of the Website after the revised Terms are posted constitutes your acceptance of the changes.

For changes that materially affect an active engagement governed by a signed MSA/SOW, the terms of the signed agreement control, and changes to these general Terms do not alter the signed agreement.

18. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

Detail	Information
Company	Infble (OPC) Private Limited
Registered Address	ANO 24, PURVA NANKARI, IIT KANPUR, Kalyanpur, Kanpur Nagar- 208016, Uttar Pradesh, India
Email	support@infble.com
Website	https://infble.com